Terms and Conditions
Last updated: June 2026
Please read these Terms and Conditions carefully before using the Softkeyworld website and placing any order. By accessing our website or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Company Information
These Terms and Conditions are issued by:
- Company Name: Softkeyworld Ltd
- Company Number: 13321373
- Registered Office Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
- Website: softkeyworld.com
- Email: support@softkeyworld.com
2. About Our Products
Softkeyworld Ltd is a digital software store. All products sold on our website are digital goods, including but not limited to software licence keys, activation codes, and digital product serials.
- All products are delivered electronically via email — there is no physical shipment involved.
- Delivery is typically instant or within a few minutes of successful payment verification.
- It is your responsibility to provide a correct and active email address at checkout.
- Softkeyworld Ltd is not responsible for non-delivery caused by incorrect email addresses, spam filters, or email provider issues.
If you do not receive your order within 24 hours, please contact us immediately so we can investigate and resolve the issue promptly.
3. Ordering & Payment
By placing an order on Softkeyworld, you confirm that:
- You are at least 18 years of age or have parental/guardian consent.
- All information provided during checkout is accurate and complete.
- You are authorised to use the payment method provided.
We reserve the right to cancel or refuse any order at our discretion, including where we suspect fraud, unauthorised use, or where a product is listed in error. A full refund will be issued in such cases.
All prices on our website are displayed in USD and are inclusive of any applicable taxes unless otherwise stated.
4. Digital Delivery Policy
As all our products are digital:
- There is no physical shipping. No goods will be posted or couriered to you.
- Your licence key or activation code will be sent to your registered email address immediately after payment is confirmed.
- Please check your spam/junk folder if you do not see the email in your inbox.
- Each key or code is intended for single use only, unless otherwise specified in the product description.
- Once a key has been delivered and confirmed as working, it cannot be exchanged for a different product.
5. Returns & Refund Policy — 7-Day Guarantee
We stand behind the quality of our products. We offer a 7-day return and refund policy from the date of purchase under the following conditions:
You are eligible for a refund if:
- The licence key or activation code provided is invalid, expired, or does not work as described.
- You received the wrong product different from what you ordered.
- A technical issue on our side prevented delivery or activation.
Refunds will NOT be issued if:
- The key has been successfully activated and is in use.
- You purchased the wrong product by mistake (e.g. wrong Windows version or edition).
- The issue is caused by your device, operating system, or hardware not meeting the product's minimum requirements.
- More than 7 days have passed since the date of purchase.
- The product description clearly stated it was a non-refundable item.
To request a return or refund, please email us at support@softkeyworld.com with your order number and a description of the issue. We will respond within 24–48 hours.
6. Software Licence & Permitted Use
All software keys sold by Softkeyworld Ltd are provided for personal or business use as permitted by the respective software manufacturer's End User Licence Agreement (EULA).
- You may not resell, redistribute, or share any licence key purchased from us.
- You may not use our products for any unlawful, harmful, or fraudulent purpose.
- Softkeyworld Ltd takes no responsibility for any consequences arising from misuse of purchased software.
- All software remains subject to the original manufacturer's licensing terms.
7. Intellectual Property
All content on the Softkeyworld website — including text, images, logos, product descriptions, and page design — is the property of Softkeyworld Ltd and is protected under applicable copyright and intellectual property laws.
You may not copy, reproduce, republish, or distribute any content from this website without our prior written permission.
8. Disclaimer of Warranties
Softkeyworld Ltd makes every effort to ensure product listings are accurate and up to date. However, we do not warrant that:
- The website will be available at all times without interruption.
- Product descriptions are completely free from errors.
- Third-party software will function on every device or operating system configuration.
To the fullest extent permitted by law, Softkeyworld Ltd disclaims all warranties, express or implied, relating to the use of this website and the products sold herein.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Softkeyworld Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- The use or inability to use a purchased product.
- Loss of data, revenue, or business profits.
- Any errors or omissions in product listings.
Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for that specific order.
10. Privacy & Data Protection
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Your personal information is collected solely to process your orders and provide customer support. We will never sell or share your data with third parties for marketing purposes. Please refer to our Privacy Policy for full details.
11. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
Softkeyworld Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page. The date at the top of this page will reflect the most recent update. We encourage you to review this page periodically.
Your continued use of our website after any changes constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- 📋 Company: Softkeyworld Ltd
- 🏠 Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
- 🖊 Company Number: 13321373
- 📧 Email: support@softkeyworld.com
© 2026 Softkeyworld Ltd — Company No. 13321373 — Registered in England & Wales
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