Privacy Policy
Last updated: June 2026
At Softkeyworld Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website softkeyworld.com or place an order with us.
By using our website, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Who We Are
The data controller responsible for your personal information is:
- 📋 Company Name: Softkeyworld Ltd
- 🖊 Company Number: 13321373
- 🏠 Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
- 🌐 Website: softkeyworld.com
- 📧 Email: support@softkeyworld.com
2. What Personal Data We Collect
When you use our website or place an order, we may collect the following types of personal data:
👤 Identity & Contact Information
- Full name
- Email address
- Billing address
- Phone number (if provided)
💳 Payment Information
- Payment method type (e.g. Visa, Mastercard, PayPal)
- Transaction ID and order reference
- We do not store full card numbers — all payment data is processed securely by our certified payment providers
💻 Technical & Usage Data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on site
- Referring website or search engine
- Cookie data (see Section 8)
3. How We Collect Your Data
We collect personal data in the following ways:
- Directly from you — when you create an account, place an order, contact our support team, or subscribe to our newsletter.
- Automatically — through cookies and similar tracking technologies when you browse our website.
- From third parties — from payment processors and fraud prevention services in connection with your transactions.
4. How We Use Your Personal Data
We use your personal data only for legitimate purposes, including:
- ✅ Processing and fulfilling your orders — delivering your digital licence keys via email
- ✅ Customer support — responding to queries, refund requests, and technical issues
- ✅ Account management — maintaining your account and purchase history
- ✅ Payment processing — verifying transactions and preventing fraud
- ✅ Legal compliance — meeting our obligations under UK and EU law
- ✅ Marketing communications — only if you have opted in to receive them (you can unsubscribe at any time)
- ✅ Website improvement — analysing usage data to improve our website experience
5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal grounds:
- Contract performance — to process and deliver your orders
- Legal obligation — to comply with applicable laws and regulations
- Legitimate interests — to prevent fraud, improve our services, and protect our business
- Consent — for marketing emails and non-essential cookies (you may withdraw consent at any time)
6. Who We Share Your Data With
We never sell or rent your personal data to third parties. We may share your data only with trusted service providers who help us operate our business, including:
- Shopify Inc. — our e-commerce platform provider (data processed under their privacy policy)
- Payment processors — such as Stripe, PayPal, and card networks, for secure transaction handling
- Email service providers — to deliver your digital products and support communications
- Fraud prevention services — to detect and prevent unauthorised transactions
- Legal and regulatory authorities — where required by law or court order
All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection laws.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Order records — retained for 7 years in line with UK financial and tax regulations
- Customer accounts — retained while your account is active, or until you request deletion
- Support communications — retained for up to 3 years for reference and dispute resolution
- Marketing preferences — until you unsubscribe or withdraw consent
- Technical/usage data — typically retained for up to 13 months
After the applicable retention period, your data is securely deleted or anonymised.
8. Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:
- Essential cookies — required for the website and checkout to function correctly
- Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
- Preference cookies — to remember your settings and preferences
- Marketing cookies — only used with your consent, to show relevant adverts
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website and checkout process.
9. International Data Transfers
Some of our third-party service providers (such as Shopify) may process your data outside of the United Kingdom. Where data is transferred internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
- Transfers only to countries deemed to provide adequate data protection
10. Your Rights Under UK GDPR
As a data subject, you have the following rights regarding your personal data:
- 🔒 Right of Access — request a copy of the personal data we hold about you
- ✏ Right to Rectification — request correction of inaccurate or incomplete data
- 🗑 Right to Erasure — request deletion of your personal data (“right to be forgotten”), where applicable
- ⛔ Right to Restrict Processing — request that we limit how we use your data
- 📤 Right to Data Portability — request your data in a structured, machine-readable format
- 🚫 Right to Object — object to processing based on legitimate interests or for direct marketing
- 👤 Rights related to automated decision-making — request human review of automated decisions
To exercise any of these rights, please contact us at support@softkeyworld.com. We will respond within 30 days in line with UK GDPR requirements.
11. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at support@softkeyworld.com and we will delete it promptly.
12. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including:
- 256-bit SSL encryption across all pages and checkout
- PCI DSS Level 1 compliant payment processing via Shopify
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and vulnerability assessments
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
15. How to Complain
If you are unhappy with how we have handled your personal data, please contact us first and we will do our best to resolve your concern:
- 📧 Email: support@softkeyworld.com
- 🏠 Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
🌐 ico.org.uk | 📞 0303 123 1113
16. Contact Us
For any privacy-related questions or to exercise your data rights, please get in touch:
- 📋 Company: Softkeyworld Ltd
- 🖊 Company Number: 13321373
- 🏠 Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
- 📧 Email: support@softkeyworld.com
- 🕐 Response Time: We aim to respond to all privacy requests within 30 days
© 2026 Softkeyworld Ltd — Company No. 13321373 — Registered in England & Wales
My Wishlist
Wishlist is empty.